FAQ

Q: Where are the bags from?

Q: Is the product dropshipped, or is it in your inventory?

Q: Do you wholesale?

Shipping Policy

We ship worldwide.

 Orders are processed within 2–5 business days. Shipping times vary by destination.

 You will receive a tracking number once your order has shipped.

Returns

We want you to love your purchase.

If you're not satisfied, please contact us within 14 days of receiving your order to initiate a return or exchange.

Return fees (shipping/ international taxes, customs forms) are to be handled by the customer. 

Bilum Care

Your Bilum is a handcrafted piece made with care. To keep it looking its best, hand wash gently in cold water and lay flat to dry. Avoid prolonged exposure to direct sunlight.